Monday, June 13, 2005
I'm really irked! and Seeing Red
I'm moving happily along here doing what it is I do. Two service men show up, the water department. They set about turning off my water. I yell out the window, (I'm not dressed yet, or I would have been in their face) that I paid my bill. They make a little call on their cute little cell phone, that I'm sure my late fees have paid for. Still my water is off and they drive off in their new gas guzzling truck. So about an hour later they come back and turn my water on.
I still have a door hanger that tells me my water is turned off due to non-payment. So I call the water department and ask what is going on with my water. She states emphatically that they will be here soon to turn my water back on. I tell her they already have. But I inquire as to their reasons for the turn off. She tells me she's sorry, she made a mistake.
Oh, I see, so what do I owe you then. Oh there is a late fee of 30 dollars she tells me. So I inquire as to when my payment was received. She states the 31st upon looking at her records but it wasn't posted until the 6th. So I ask, then perhaps you could waive that late fee as I was late by one day. She states, no I can't do that. So I blast into her.
Sorry I can't help it. It's the same story regarding any official office of government. They don't grant grace, yet you are continually supposed to forgive them their ineptness.
She says she doesn't have to take that from me. Then as a good public service person does, she hangs up on me. I did not swear, I didn't say anything rash, I just accused her of being inept. What else do you call it when an official office takes it into their hands to turn your water off when an employee makes a mistake?
I am really quick to forgive, but that doesn't mean I have to take this kind of stuff like a door mat. Does it? Imagine all the scenerios that could have been going on during that hour that require water when I was without.
¶ 6/13/2005 10:34:00 AM
I still have a door hanger that tells me my water is turned off due to non-payment. So I call the water department and ask what is going on with my water. She states emphatically that they will be here soon to turn my water back on. I tell her they already have. But I inquire as to their reasons for the turn off. She tells me she's sorry, she made a mistake.
Oh, I see, so what do I owe you then. Oh there is a late fee of 30 dollars she tells me. So I inquire as to when my payment was received. She states the 31st upon looking at her records but it wasn't posted until the 6th. So I ask, then perhaps you could waive that late fee as I was late by one day. She states, no I can't do that. So I blast into her.
Sorry I can't help it. It's the same story regarding any official office of government. They don't grant grace, yet you are continually supposed to forgive them their ineptness.
She says she doesn't have to take that from me. Then as a good public service person does, she hangs up on me. I did not swear, I didn't say anything rash, I just accused her of being inept. What else do you call it when an official office takes it into their hands to turn your water off when an employee makes a mistake?
I am really quick to forgive, but that doesn't mean I have to take this kind of stuff like a door mat. Does it? Imagine all the scenerios that could have been going on during that hour that require water when I was without.
¶ 6/13/2005 10:34:00 AM
Comments:
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I don't blame you in the least. I would not only have blasted her, but demanded to speak with her supervisor, especially after she hung up on me! Grrr
May I suggest someone higher up. Mayor, councilman...
I once took a drivers test for my CDL. I met an irate citizen going in. (she was coming out) While I was there someone called to dress down the license examiners. When he hung up. He was asked about the call, he said, "did you think we were rude to that lady"? "That was the governors office".
Just call an elected official, they will extract the 'pound of flesh' for you. I know.... I'm elected.
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I once took a drivers test for my CDL. I met an irate citizen going in. (she was coming out) While I was there someone called to dress down the license examiners. When he hung up. He was asked about the call, he said, "did you think we were rude to that lady"? "That was the governors office".
Just call an elected official, they will extract the 'pound of flesh' for you. I know.... I'm elected.
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